Support
Contact us
Email support@pcexr.com and we'll get back to you as soon as we can.
What to include
To help us solve your problem quickly, please include:
- The app name (for example, ZombieStuff) and version, if you know it
- Your headset model (for example, Meta Quest 3, Quest 3S, or Quest 2)
- What happened, what you expected to happen, and the steps to reproduce it
- Screenshots or a short video, if you have them
Frequently asked questions
How do I get a refund?
Purchases are made through the Meta Horizon Store, so refunds are handled by Meta under its refund policy. You can request one from your Meta account's purchase history or through Meta Store Support.
The game won't start or keeps crashing.
First, restart your headset and make sure both the headset software and the app are up to date. If that doesn't help, uninstall and reinstall the app from your library. If the problem continues, email us with the details listed above.
I feel discomfort or motion sickness while playing.
Stop playing and take a break until you feel better. Use comfort settings where available, play in short sessions, and follow the health and safety warnings provided with your headset.
Do you collect my personal data?
No. Our apps do not collect personal data. See our Privacy Policy for details.
How do I request deletion of my data?
We don't store personal data about you, but you can still email support@pcexr.com with the subject line "Data deletion request" and we'll confirm. For data held by Meta, such as your Meta account, use Meta's account settings. See the Privacy Policy.